In our consulting practice, we often meet with executives who are looking to grow their businesses in new directions: develop new markets or products, penetrate new segments, acquire or collaborate with relevant partners-in short, expand.
The (Potentially) Misplaced Focus on Customer Experience
Surely, many a business can benefit from and indeed establish a sustainable competitive advantage by differentiating their customer experience. Is this true for everyone who claims CE is their strategic advantage? In fact, under what conditions does customer experience become truly strategic?
The essence of any business transformation is cultural change, yet this is also the single most difficult challenge. Everyone wants "the culture" to change, but what is culture? And how do you change it?
Service learning is a form of experiential education in which participants engage in activities that address human and community needs together with structured opportunities intentionally designed to promote their development.
Annual journeys took the regional executives of a multinational food business. Each journey was an unforgettable experience that transformed the participants' sense of community and attitude toward their business.
20 women members of the Boston Club set in motion a series of visioning sessions that lead to a total reshaping of the organization. There can be no better testament to the power of women and vision to mobilize change.