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    The (Potentially) Misplaced Focus on Customer Experience

    The (Potentially) Misplaced Focus on Customer Experience

    When a concept starts showing up everywhere, starts feeling like a fad, it is time to put on a skeptical hat. Customer Experience (CE) is...
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    Growth Strategy: Where Does a One-trick Pony Go?

    Growth Strategy: Where Does a One-trick Pony Go?

    In our consulting practice, we often meet with executives who are looking to grow their businesses in new directions. The new direction...
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    How to discover Winning Strategies?

    How to discover Winning Strategies?

    Where do winning strategies come from? Management literature is full of theories on strategy development. Every academic, guru, or...
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    Educating Managers through Service Learning

    Educating Managers through Service Learning

    Service learning is a form of experiential education in which participants engage in activities that address human and community needs,...
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